Frequently Asked Questions

Find quick answers to the most common questions about our platform. Can't find what you're looking for? Contact our support team.

Getting Started

How do I create an account?

Visit our signup page and choose from email signup or social login options (Google, GitHub, Microsoft). You'll need to verify your email address to activate full account features.

Is there a free plan?

Yes! Personal accounts include unlimited private collections, 10,000 links, and all core features. Team accounts have various plans starting with a free tier for small teams.

Can I import my existing bookmarks?

Absolutely! We support imports from:

• Browser bookmarks (Chrome, Firefox, Safari)
• Bookmark services (Pocket, Raindrop.io)
• File formats (CSV, JSON, HTML)
• Direct URL lists

How do I install the browser extension?

Go to your account settings and click "Install Browser Extension." We support Chrome, Firefox, and Safari. The extension enables one-click saving from any website.

Collections and Organization

What's the difference between collections and folders?

Collections are smart containers for your links that can include metadata, tags, descriptions, and sharing settings. Unlike simple folders, collections have features like:

• Custom themes and layouts
• Privacy controls
• Collaboration features
• Analytics and insights

How many collections can I create?

Personal accounts have unlimited collections. The limit is on total links (10,000 for free accounts) rather than collections.

Can I organize collections into folders?

Collections are the primary organizational unit. Instead of nested folders, use:

• Descriptive collection names
• Tags for cross-collection organization
• Search and filtering features
• Collection categories

What happens to broken links?

We automatically check links periodically and flag broken ones. You can:

• Update the URL manually
• Remove broken links
• Use our link checker tool
• Set up notifications for broken links

Privacy and Sharing

Who can see my collections?

It depends on your privacy settings:

• Private: Only you can access
• Team Shared: Team members can view/edit
• Public: Anyone with the link can view
• Unlisted: Public but not searchable

Can I share individual links instead of entire collections?

Yes! You can:

• Copy individual link URLs
• Export selected links
• Create mini-collections for specific sharing
• Use our sharing widgets

How do I make a collection public?

1. Open collection settings
2. Change visibility to "Public"
3. Add a compelling description
4. Review content for quality
5. Share the public URL

Can I control who edits my shared collections?

Yes! For team collections, you can set permission levels:

• View Only: Can see but not edit
• Contributor: Can add links
• Editor: Can modify everything
• Admin: Full control

Team Features

How do I create a team account?

From your personal account, click "Create Team" and follow the setup wizard. You'll need to choose a team name, invite members, and configure initial settings.

Can I have both personal and team accounts?

Yes! You can belong to multiple teams while maintaining your personal account. Switch between accounts using the account selector.

How much does a team account cost?

Team pricing varies by size and features:

• Starter: Up to 5 members, basic features
• Professional: Up to 25 members, advanced features
• Enterprise: Unlimited members, enterprise features

See our pricing page for current rates.

Can team members see my personal collections?

No. Personal collections remain completely private unless you explicitly share them. Team membership only provides access to team collections.

Technical Questions

Is there an API?

Yes! We provide a comprehensive REST API for:

• Collection management
• Link operations
• Team administration
• Analytics access

API documentation is available in your account settings.

Can I export my data?

Absolutely! You can export in multiple formats:

• CSV: Spreadsheet compatible
• JSON: Complete data structure
• HTML: Browser bookmarks format
• PDF: Printable lists

Is my data backed up?

Yes, we automatically backup all data with:

• Daily automated backups
• 30-day retention period
• Multiple geographic locations
• Point-in-time recovery options

What browsers are supported?

We support all modern browsers:

• Chrome: Full extension support
• Firefox: Full extension support
• Safari: Extension available
• Edge: Works via web interface
• Mobile browsers: Responsive design

Account Management

How do I change my password?

Go to Account Settings > Security > Change Password. You'll need to enter your current password and choose a new one.

Can I delete my account?

Yes, but this action is irreversible. Go to Account Settings > Security > Delete Account. All your data will be permanently removed.

What if I forget my password?

Use the "Forgot Password" link on the login page. We'll send you a secure reset link via email.

How do I enable two-factor authentication?

1. Go to Account Settings > Security
2. Click "Enable 2FA"
3. Scan the QR code with your authenticator app
4. Enter the verification code
5. Save your backup codes

Billing and Subscriptions

How does billing work for teams?

Team accounts are billed monthly or annually based on the number of active members and selected plan. You're only charged for actual team members.

Can I upgrade or downgrade my plan?

Yes! You can change plans anytime from the billing section. Upgrades take effect immediately, while downgrades apply at the next billing cycle.

What payment methods do you accept?

We accept:

• Credit cards (Visa, MasterCard, American Express)
• PayPal
• Bank transfers (enterprise plans)
• Invoicing (enterprise plans)

Is there a refund policy?

We offer a 30-day money-back guarantee for all paid plans. Contact support for refund requests.

Mobile and Browser Extension

Is there a mobile app?

Yes! We have mobile apps for:

• iOS: Available on the App Store
• Android: Available on Google Play
• Mobile web: Responsive web interface

Can I save links from my phone?

Absolutely! Use:

• The mobile app's built-in save feature
• Share sheet integration on iOS/Android
• Mobile browser extension
• Email forwarding (premium feature)

Why isn't the browser extension working?

Common solutions:

1. Refresh the page and try again
2. Check if you're logged in
3. Update the extension
4. Restart your browser
5. Contact support if issues persist

Troubleshooting

My collections aren't syncing

Try these steps:

1. Check your internet connection
2. Refresh the page
3. Force sync from settings
4. Clear browser cache
5. Contact support if needed

I can't find a saved link

Use these search methods:

• Global search: Search across all collections
• Collection filter: Search within specific collections
• Tag filter: Filter by tags you've used
• Date range: Filter by when you saved it

Links aren't loading properly

This could be due to:

• Temporary server issues
• Outdated links
• Network connectivity problems
• Browser cache issues

Try refreshing or contact support if problems persist.

I'm not receiving email notifications

Check these settings:

1. Verify your email address
2. Check spam/junk folders
3. Review notification preferences
4. Ensure emails aren't blocked
5. Contact support if needed

Advanced Features

Can I automate link saving?

Yes! Options include:

• RSS feed monitoring: Auto-save from feeds
• API integration: Custom automation scripts
• Zapier workflows: Connect with other tools
• Email forwarding: Save via email

How do I customize collection appearance?

For public collections, you can:

• Choose from preset themes
• Customize colors and fonts
• Upload custom logos
• Adjust layout options
• Use custom CSS (premium)

Can I integrate with other tools?

We offer integrations with:

• Slack: Team notifications
• Microsoft Teams: Collaboration alerts
• Zapier: Workflow automation
• Webhook support: Custom integrations

Getting Help

How do I contact support?

Multiple ways to get help:

• Help widget: In-app chat support
• Email: support@example.com
• Community forum: User discussions
• Documentation: Comprehensive guides

What information should I include in support requests?

Please include:

• Your account email
• Description of the issue
• Steps you've tried
• Browser and version
• Screenshots if relevant

How quickly do you respond to support requests?

Response times vary by plan:

• Free accounts: 48-72 hours
• Paid plans: 24 hours
• Enterprise: Same-day response
• Critical issues: Immediate attention

Is there live chat support?

Live chat is available for:

• Premium plan subscribers
• Enterprise customers
• During business hours (9 AM - 6 PM EST)

Still Have Questions?

Can't find the answer you're looking for?

• Search our documentation for detailed guides
• Contact our support team for personalized help
• Join our community forum for user discussions
• Schedule a demo for teams considering enterprise features

We're here to help you succeed with your link organization and team collaboration!